Section 1
Consultation & Booking
Yes. Certain treatments, including injections and several advanced protocols, require a prior consultation to confirm your eligibility, goals, and the safety of the care.
The fastest way is to book online via GoRendezVous. You can also write to us or call if you need guidance toward the right treatment.
Yes, a deposit may be requested depending on the type of treatment to confirm your time slot.
Section 2
Cancellations, Delays & Packages
We require a minimum of 48 business hours' notice for any appointment cancellation or change. Outside this window, fees may apply or a session may be lost in the case of a package.
If you arrive more than 15 minutes late, we may be unable to complete the full treatment or may need to cancel the appointment to avoid affecting the next client.
Yes. Unless otherwise stated, packages are valid for 12 months from the purchase date.
Section 3
Results & Safety
No. In aesthetic medicine, results depend on several factors, including your biological response, your lifestyle, and your adherence to post-care recommendations. However, we guarantee the excellence of the protocol, the technologies used, and clinical follow-up.
Yes, depending on the treatment chosen and the evaluation done during consultation. Our platforms are selected to provide a high level of safety and precision across different phototypes.
That’s exactly what the consultation is for. It allows us to analyze your skin, scalp, or specific need and guide you toward the most appropriate strategy.
Section 4
Products, Confidentiality & Experience
Skincare products can be exchanged or refunded only if they are returned with the seal intact, within the specified timeframe, and with proof of purchase. Opened products cannot be refunded for hygiene reasons.
Yes. Your information is treated with strict confidentiality. Before/after photos are never used publicly without your explicit written consent.
Of course. If you're hesitating between several treatments or want to ask a specific question, we encourage you to write or call before booking.
One more question?
We're here to
guide you clearly.
If you'd like a more personalized recommendation, contact us or book your consultation directly.